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Customer Support Free PHP Scripts

These are customer support scripts such as helpdesks and ticket systems.

eTicket - Open Source Support Ticket System

eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features.
Features:-
Supports aliases/piping with perl gateway.
Supports POP3 login with optional crontab.
Handles unlimited emails.
Admin/Supporter/User panels.
Email Intervals to prevent autoresponder loops.
Max Allowed to limit maximum tickets user can have opened.
Filters to remove messages in replies.
Accept attachments and limit size.
This is an ideal helpdesk solution for any website.
Requirements: PHP and MySQL
Version: 1.4
Status: Open Source

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Maian Support

This is an easy to install support ticket system for your website. Features:- Add separate support area departments. - Add individual users to each department. - Grant users one of 3 permission types. - Knowledge Base (Optional). - File Attachment (Optional). - Set allowable file types and max size for attachment. - Easily change ticket status and other ticket options. - Edit/Delete Replies/Tickets. - Option for support people to contact each other via admin area. - Ability to search ticket database. - Template driven system utilising the Savant2 template engine. - BB Code. - Tickets show response time between posts in days, hrs & mins. - No user login required to view or create tickets. - Nice clean interface. - Adds database prefix for people with only 1 database. - Multi language support via separate language file. - Easy to install via auto install file.
Requirements: PHP and MySQL
Version: 1.0
Status: Freeware

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Hesk

Hesk is a helpdesk software that runs with a MySQL database. It allows you to setup a ticket based support system (helpdesk) for your website. Your customers are able to submit support tickets and the staff has a nice web based interface to reply to and manage tickets. Features include multiple staff logins, categories, powerful ticket search functions, easy-to-use web interface and more. You can completely customize the look of the guestbook by editing header, footer and style files!
Requirements: PHP and MySQL
Version: 0.92
Status: Free with link back

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phpTickets

phpTickets is a trouble ticket support system written in PHP and utilizes a mySQL database for storage. Tickets can be entered manually or can also be pulled in automatically from any POP account. Each new ticket is assigned a unique number and is tracked and replied to via this tracking number. This makes trouble ticket reporting easier to maintain tickets throughout their life cycle until they are closed.
Requirements: PHP and MySQL
Version: 0.3.0
Status: Free

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osTicket

osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. An attractive alternative to higher-cost and more complex customer support systems; simple, lightweight and easy to setup and use. The best part is, it's completely free. osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.
Requirements: PHP and MySQL
Version: 1.3.1
Status: Free

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Reallink

Reallink is a free PHP MySQL based Customer Service Application designed to help improve any companies customer support. This Customer Support Software allows users to login and communicate with support specialists or sales professionals in real time. The software is easy to use and install.
Requirements: PHP and MySQL
Version: N/A
Status: Free

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phpOnline

phpOnline is a live customer support system using PHP+MySQL+Flash to operate. Features:- Ability to send you an email if you are offline. - You may change it to your own language using config file.
Requirements: PHP and MySQL
Version: 1.5.1
Status: Free - with copyright info and link back

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Help Desk Software

This is a free help desk system that you can use for customer support.
Requirements: PHP and ODBC
Version: 2.5
Status: Free

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Crafty Syntax Live Help

A multi-user, multi-operator, multi-department live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Is in PHP and uses either Mysql or Text based database . Other features include AUTO INVITE!, referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators. runs on your server and is open source GPL. Features:- Feature List: Operators can monitor the webpages that are being visited Operators can chat with multiple clients at once in the same screen Multiple departments with different icons for each department. Canned responses, images and URLs. pushing of HTML and URL messages to Client. Ability to have visitors leave a message if no one is online to help Proactive Invites.
Requirements: PHP and MySQL (optional)
Version: 2.11.6
Status: Free

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PHP Ticket

PHP Ticket is an advanced ticketing system, written in PHP with a MySQL backend, includes user management through sessions, a search function and several other functions to simply ticket management. It can be hosted on any platform running PHP and MySQL.
Requirements: PHP and MySQL
Version: 0.71
Status: Free

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